faq
Security
What protections does tchzo solutions use to protect our data?
All our solutions is hosted on the Google Cloud. Google invests heavily in securing its infrastructure, which is designed to keep your data secure throughout the entire information processing lifecycle. The security of this infrastructure is designed in progressive layers: Operational Security, Internet Communication, Storage Services, User Identity, Service Deployment, Hardware Infrastructure
Data Retention & Ownership
What are tchzo policies regarding our data and data portability?
All rights to your data are maintained by you. We provide you the ability to easily change, update and delete your data and take it elsewhere, if desired. For contact data plese read our Privacy Policy.
Performance and Availability
How will tchzo offer continuity of service, specifically with regard to uptime and disaster protection?
Google designs and builds its own data centers, which incorporate multiple layers of physical security protections. Google additionally hosts some servers in third-party data centers, where they ensure that there are Google-controlled physical security measures on top of the security layers provided by the data center operator.
Support
What type of support is included with this Service?
To assist in your ongoing success, tchzo Solutions provides unlimited number of support tickets, at no additional cost.
Enhancements and Upgrades
How does tchzo leverage the latest and greatest technologies?
tchzo stays continuously educated about the newest technology developments in order to evaluate on an ongoing basis what is beneficial and appropriate for both our products and our customers. As a result, we are able to offer: Frequent enhancement cycles, with new features rolled out several times each year. Upgrades that require little or no effort – and minimal disruption (usually during off-peak hours) – on your part. A formal mechanism for gathering customer feedback and suggestions, and incorporating this feedback into product roadmaps.
Integration
Can we link to or share information with other systems?
Due to the sensitive nature of data, we may not expose the data to other systems. But we work with customer if it is needed by them for integeration.
Usability
Is tchzo solution user-friendly?
Careful thinking has been given to how the user interface is designed, from both a technical and usability standpoint.
Contractual Flexibility
What contract options are available?
Our goal is to provide convenient, flexible contract options to address the widest range of budget needs. Please check the pricing section for more information or mail us at contct@tchzo.com.
Single or Multi-Tenant?
What can you tell me about your infrastructure?
Strategic Systems uses a multi-tenant SaaS approach. multi-tenancy refers to a principle in software architecture where a multiple instance of the software runs on a server, serving multiple client organization. Architectures and software instances (or hardware systems) operate on behalf of multiple client organizations. With a multiple-tenant architecture, but we are ble to customize according to the perspective client. Some of the more prominent benefits of this architecture include: Greater scalability, Lower subscription fees, Better service, Faster upgrades, Customiztion
Branding
What is needed for our branding and promotion?
We may require logo in your profile. You can alsp create offers for your customer
Initial data
Do you provide initial loading of data?
We recommend clients to load their data themselves. In this way clients get accustomed to the system easily. But if needed we can assist in uploading the same.
Training
Do you provide training?
Yes we do. Being a simple to use solution the learning curve is negligible.
Account opening
Who can open a account with tchzo?
tchzo's solutions are available for business located anywhere in the World.
Commitment
Is there any long-term commitment?
All tchzo's ConnectEd solution have a monthly commitment. You can close your account at any time. If you prefer we do offer premium plans on an annual basis.
Payment Calculation
How payment is calculated?
Payment is calculated based on per account basis. For each and every account multiple customers can be created free of charge.
Billing
How will I be billed for this solution?
We offer flexible billing period like monthly, quarterly, half yearly and annual basis. You cn also change your plan anytime during and the same will be reflected in the next billing cycle.
Contact
Whom to contact on pricing
Please drop a mail to contact@tchzo.com and we will respond to all your queries.
Payment
What payment methods can I use
Our goal is to be as flexible as possible to meet the needs of your business so you can focus on what’s important. If you would like to discuss options besides online payments, please email us at contact@myllenyl.com
Hardware
Does the solution come with hardware
No, tchzo solution come with the app and web software, the platform and support. Client and admin has to use their mobile or web to operate the software
Additional services
Do I need to buy additional services
No, our solution is offered through cloud and customized to your business there is no need for other additional service to operate our solution.
Installation
How do I install the tchzo software
We setup the solution for you. Data like user account, permission, cliets can be created by users